Shipping Policy
📦 Processing Time
All TOMATO HANDMADE items are handcrafted with care. Please allow 2–5 business days for us to prepare and pack your order before it ships.
🇹🇭 Domestic Shipping (Thailand)
We ship within Thailand via Flash Express and Kerry Express.
- Estimated delivery: 2–3 business days after dispatch
- Tracking number provided via LINE or email once shipped
🌍 International Shipping
We ship worldwide via Thailand Post EMS, DHL, and Kerry Express International.
| Destination | Estimated Delivery |
|---|---|
| Asia (SEA, Japan, Korea, China) | 7–10 business days |
| Australia & New Zealand | 10–14 business days |
| Europe & UK | 10–15 business days |
| USA & Canada | 10–15 business days |
| Other regions | 14–21 business days |
Delivery times are estimates and may vary due to customs clearance or local postal delays.
📧 Tracking
Once your order ships, you'll receive a tracking number. You can track your parcel via Thailand Post, Flash Express, or Kerry Express.
🛃 Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes in the destination country. These charges are the buyer's responsibility. TOMATO HANDMADE is not responsible for delays caused by customs.
❓ Questions?
Contact us via LINE or email — we're always happy to help! 🍅